Frequently Asked Questions

FAQ About Us

Do you have a showroom?

This is probably the most commonly asked question on our Live Chat Support.

While customers can collect their dolls from us, we do not operate a showroom like a luxury car dealership with models permanently on display, and neither do many large adult retailers in New Zealand. With very few exceptions, this is the industry norm for sex doll retailers worldwide, especially the largest retailers in this sector.

What we do have, that almost all others don’t, is the ability to come and collect directly from us. You can meet us, pick up your doll when she’s ready, and even sit down and have a chat about care and maintenance, all in the quiet of our inner city Auckland haven.

Are you a real business in New Zealand?

The Dollhouse New Zealand was originally started as an online store by an Auckland based media company that has been registered in New Zealand since 2000 – and you’ve probably already read or viewed media we’ve produced.

For about sixteen years, we published printed marketing magazines and advertising materials for other New Zealand businesses, and when print started its decline, we expanded to E-Commerce and commercial photography.

This pivot led us to working with some of the more prominent sex doll brands.

There was nobody importing high end sex dolls at the time, and anyone who’s tried knows what a minefield it is to import one themselves, so we started this store, to create access for other New Zealanders to this fascinating world.

Since we’re uniquely set up to specialise in the business of selling from kiwis to kiwis, and for kiwis, we encourage you to purchase locally, for a variety of reasons that benefit you directly.

We price our sex dolls to be internationally competitive, which means we’ve worked hard to eliminate the cost benefits people claim of buying from a faceless foreign sex doll seller.

Why do people ask if we’re real? Some people look at the dolls we sell and think they look too good to be true. Unlike some sex doll sellers in New Zealand who use AI enhanced images – Yes, our dolls are real, and they’re spectacular, as the saying goes.

It’s easy for anyone to find out we’re local:

• You can visit us in the beautiful historic district of Auckland City to collect your doll in person.
• You can call us on 027 SEX DOLL (027 739 3655) – a personalised number that you can only get by physically getting it from a Spark store. Five seconds on the phone will tell you the person you’re speaking to is unmistakably kiwi.
• You can pay us by local Bank Transfer to our ASB Company Account, which can only be opened by registered New Zealand companies.
• Everything about our business is New Zealand focussed. New Zealand is one of the tiniest markets in the world for sex dolls, and we only cater to local customers.

Are you a registered New Zealand company, and does this matter?

Firstly – Yes, The Dollhouse New Zealand is owned by a company registered with The New Zealand Companies Office – just like any other company. We don’t make a big deal about our business structure, because in New Zealand, it doesn’t actually matter. 

There is some misinformation about this topic online, so to clear it up:

Every retail business in New Zealand is bound by the Consumer Guarantees Act, 1993, whether it’s a registered company like ours, a partnership or a sole trader running a hot dog stand.

The practice of openly displaying NZBNs and company information on Websites is a trend that’s become very popular for smaller E-Commerce businesses, sometimes to “prove” that they exist and are reputable. It’s like a “trust me bro” addition to their Web Pages.

The company structure traditionally exists to benefit the company’s owner(s), not the customer, and an E-Commerce site merely displaying a company number, or even being registered at all, doesn’t benefit customers. If the retailers are bad actors, it can actually be worse.

Company directors can (and sometimes do) disappear with clients’ money, using the company structure as a shield against claims. Meanwhile, that guy who runs the hot dog stand under his own private name doesn’t have much to hide behind – and may be much easier to get satisfaction from if you have to.

We’re not saying this to alarm you, but consumers should be informed that there’s more to being trustworthy than just a company number – like our eight years of taking personal care of New Zealanders’ high ticket purchases.

If you’re wondering why you can’t find us if you search for “The Dollhouse New Zealand Limited”, it’s common practice worldwide, including New Zealand, for a business to have a different name to its corporate ownership. These are called “trading names“.

A good example of this common business naming structure is The New Zealand Herald. The company that runs The Herald isn’t called “The Herald Limited” or similar – it’s owned by a company called “NZME Holdings Limited”.

Our company is nowhere near as big as NZME, but the structure is the same – We are owned by a New Zealand registered holding company with its own identity, and The Dollhouse New Zealand is the name of this particular store.

How will you safeguard my privacy?

We have some of the best protection for our valued customers of any sex doll vendor (or adult products retailer) in the world. 

• The billing name for both credit card and bank transfer transactions is very generic. Unlike most Websites selling adult products, we don’t advertise that name anywhere on this Website, so nosey people can’t look for it if they see it on your financial statements.
• Your doll will arrive in a very plain cardboard box from a freight company or courier, depending on which brand you have purchased. No driver has ever guessed what’s inside when we’ve asked.
• You can use the Click and Collect option when ordering, if you prefer to pick up from us at our Auckland City Depot, which eliminates the entire process of even dealing with a driver.
• We handle every aspect of importation for every doll, leaving you out of the process completely. Remember: We are the importers of the doll, not you.

Is the Dollhouse New Zealand inclusive and LGBTQ+ friendly?

There are a lot of female presenting sex dolls on our Website, and it might seem like it’s weighted towards those who prefer female presenting dolls, but The Dollhouse NZ is committed to inclusivity.

Sex dolls have been traditionally seen as very heteronormative, however there are options available to folks from all lifestyles. Most female dolls have the ability to present as preop MtF transgender with the help of penile attachments, and there is a wide range of male dolls that we can order for you – even with similar and opposite attachments that make them present as FtM.

Beyond that, your love doll is a blank canvass, ready and able to be dressed, made up, coiffed and presented however you feel, and is an excellent way to express yourself!

Do you have dolls in stock and ready to buy?

We do keep limited amounts of popular dolls and torsos in stock, however these are sold very quickly.

Most customers have their own requirements for customisation, so made to order sex dolls are preferable for the vast majority of anyone buying a sex doll.

We also don’t like to keep TPE dolls in stock, just in case they sit for a while. Although both silicone and TPE dolls do “age” over time, TPE in particular can get dry and brittle if not oiled, and the buttocks can flatten when stored for a while.

For this reason, it’s always best to purchase a fresh, made to order TPE sex doll, if possible. It will take longer than ordering a stocked one, but well worth it.

Do you provide after sales advice?

Yes, absolutely. We’re in our eighth year now, so there’s a chance we’ve already encountered the question you’re going to ask, from maintenance and modding, to repairs, hair, makeup and clothes. We’re always only a phone call away for advice.

What happens if I change my mind?

Once an order for a bespoke/made to order doll is placed, it goes into the production queue almost immediately and cannot be cancelled.

If you purchase a stock item and change your mind, we can refund you if you let us know immediately. Payments by bank transfer are fully refundable under these circumstances, however for credit card transactions, the transaction fee is non refundable.

I purchased a sex doll from an overseas Website. Will you buy her from me/sell her for me or assist with Customs Clearance?

We do not buy or sell dolls purchased from other sellers, however we can give you advice on how to list your doll for sale on platforms such as Trade Me.

We do not assist or advise on any matter related to Customs Clearance for sex dolls purchased through other retailers. Contact the retailer with whom you placed the order for such help.

Do you ship/sell to Australia?

The best and most trusted source for sex dolls in Australia is Andrew from Sex Doll Australia. Tell him Andrew from The Dollhouse New Zealand sent you.

Why don’t you offer things like moaning, heating, sucking and similar robotic functions?

We only sell items that are legal in New Zealand, and that includes electronic/electrical items. Most of these upgrades do not have the necessary certification to be sold in New Zealand.

Why do your promotional banners for sales look different to ones we see on international Websites?

We prefer to make our own, for both aesthetic and informational purposes.

Are you affiliated with other businesses called The Doll House?

We are 100% independent, and not affiliated with any other business called The Dollhouse or The Doll House, of which there are various iterations worldwide.

There are also various businesses and organisations that use the name(s) Dollhouse and/or Doll House in New Zealand. The similarity between our names is coincidental and related to our former associates internationally, and no confusion with other local businesses is intended.

We aren’t related to Dollhouse Escorts, but you can find them here.

Why are some items ineligible for Afterpay, even though their price is within Afterpay’s credit limit of $4000?

Many of our made to order dolls have a lead time that exceeds Afterpay’s guidelines for delivery. We offer Afterpay for in stock or some made to order items, but unfortunately, the window for many of the made to order sex dolls is too long to comfortably accommodate this method of payment. 

FAQ About Sex Dolls

 

Are the sex dolls on your Website real?

This is asked more often than you’d think. Yes, they are real – and we only use real photographs of the real dolls. 

Are sex dolls legal in New Zealand?

We are not lawyers, so do not give specific legal advice. However, generally speaking, full sized sex dolls that resemble adult women are legal to buy and own in New Zealand.

For us, we made the decision to operate above and beyond the acceptable legal standards in New Zealand and only sell life sized adult dolls, as opposed to scaled down models that are currently available here.

Before we even got started, we engaged in conversation with New Zealand Customs staff. Customs guidelines generally outline that the entire package, head and body combined, are taken into consideration, and should designate an adult woman. 

The official position on the head + body combination aspect may change in New Zealand, since most are modular, and heads can be fixed onto different bodies. We assess any heads and bodies that we sell to ensure that even in isolation, they independently fulfill the adult criteria.

How is “adult” defined?

There are a lot of commentators in the sex doll space who claim that it’s not possible to define, but we disagree with this notion.

In New Zealand, you may often come across the term “reasonable person” when reading about matters of legality.

It is undeniable that, aside from people trying to conflate outliers and exceptions with rules (the old “I know a woman who’s thirty years old who looks sixteen”, for example) most reasonable people, if they are honest and acting in good faith, know what an adult woman looks like. If they are honest and acting in good faith.

The general public might poke fun at Leonardo DiCaprio for only dating women in their early twenties. While people may think that the love dolls we sell are “unrealistic” for looking the same age as Leo’s girlfriends, no reasonable person can say that they don’t resemble adults.

To further ensure legality, we maintain high standards for the dolls we have available for purchase, as well as the way they are portrayed. We don’t, for example, use any imagery that shows dolls dressed in a neotenous manner, such as wearing school uniforms, or posing in a bedroom surrounded by juvenile decorations. The posting of such imagery may be in breach of the Films, Videos, and Publications Classification Act 1993, in spite of the cavalier abandon with which such motifs are treated by modern culture.

There are sex doll retailers in New Zealand who persist in pushing the envelope by advertising such dolls, and advertising dolls in this way, but there are so many dolls available, it is easy to give any such products or images a wide berth. 

While a few of our dolls have some unrealistic proportions, such as an unusually skinny waist, we specialise in 1:1 scale love dolls, which means they are the size of adult women. It’s also hard to argue with the reality that many of our flagship dolls are also live scanned from living, breathing women before their bodies are sculpted.

The net result is that we easily maintain a comfortable distance from the sketchy world that deals in objectionable products – while maintaining confidence for our valued customers.

Are sex dolls cold?

Silicone and TPE dolls differ with how they conduct and retain heat and warmth. Both maintain close to an ambient room temperature, however TPE dolls warm up extremely fast to your body temperature with contact – and stay there. Silicone dolls do warm up, however more slowly, and do not retain heat as well as a TPE doll does with constant contact.

What are sex dolls made from?

Sex dolls are made from two base materials: Silicone and TPE. Silicone is the most popular now, for the dolls’ perceived realism and ease of cleaning, however TPE, or thermoplastic elastomer, still has the nicest, natural tactile feminine feel.

TPE has largely been replaced by STPE now as an optional upgrade, which offers an even softer feeling doll body, enhanced durability, stretching ability and longevity. A very easy way to test a sex doll retailer’s legitimacy is whether or not they offer STPE, which is only offered as an option by reputable brands.

Are sex dolls safe to use?

We cannot vouch for the safety of cheap dolls you find for sale elsewhere (cheap dolls mean cheap materials and manufacturing standards), but ours come from large, well established factories that maintain high standards. The base silicone and TPE used is non allergenic, with the majority of customers using their dolls with no adverse effects. 

On the other hand, significantly cheaper dolls than the ones we sell may be made from low grade, unsafe materials. TPE sex dolls contain mineral oil, and one of the ways cheap brands skimp on costs is by using low grade oil that is potentially toxic. You can tell because of the overpowering smell that they emit. For your safety, you should always choose very well known, large brands such as the ones we sell when purchasing TPE sex dolls, as the health and safety consequences of using dolls made from cheap, toxic TPE may be severe.

Do the dolls on your site look like the advertising photographs?

The actual product photographs on the product pages for each of the dolls are very indicative of a sex doll’s physical appearance in real life, especially those taken with natural light.

While some optics and lighting may affect the final appearance of the photographs, these images are generally not overly tampered with by the photographers. Each made to order doll has Factory Photographs taken at the time of completion, which also show her under very harsh lighting, and we have a database of such photographs of various dolls that customers often use when making customisation decisions.

How long do sex dolls last?

This is something that can vary widely, depending on use, storage, cleaning, care and maintenance. A harshly used silicone doll that is stored poorly could suffer tearing very quickly, while a well cared for TPE doll could be used regularly for many years with no ill effects.

TPE dolls, especially STPE dolls, tend to be more robust than silicone dolls for actual sexual use, including manipulation and stretching of limbs, due to their more pliable nature. Skeletons of sex dolls made from any material can wear out or break if used vigorously or carelessly.

For dolls used artistically or for display, they can last many years. Some of our TPE display dolls have been here for nearly eight years, with little sign of wear. The general life span we hear is five years for TPE dolls, longer for silicone, however TPE dolls have greater longevity than silicone ones, with reports of some lasting nearly a decade (so far).

NOTE: Silicone and TPE both have their own limitations when it comes to longevity, and neither retain their original feel and supple nature given enough time. Silicone sex dolls mostly have foam cores with can perish over time, and the surface of silicone can become brittle. TPE sex dolls arrive with a massive percentage of mineral oil, which dries out. TPE also has its own idiosyncracies, including weak points that can split or crack – no matter how careful you are with care. STPE is rumoured to have solved many of the problems that TPE has, but still shares the underlying chemistry, and thus its weaknesses. Neither are “forever” materials.

Are sex dolls heavy?

Sex dolls range in weight from the low 30s to low 40s in kilograms, and may feel extremely heavy at first. More realistically proportioned dolls are easier to carry, regardless of their weight, than ones that have exaggerated features, such as gigantic breasts. With correct technique and practice, most adults can learn to lift and carry the average sized sex doll with little trouble.

One thing you shouldn’t expect is to be able to fling your sex doll around and change positions on the fly like somebody in a porno movie, due to their weight and dependence on their human to change their body positions.

Many brands now offer weight reduction, reducing the weight of a sex doll by about six or seven kilograms. This is achieved with a thicker, wider foam core inside the limbs, which may make the doll feel harder, so the customer must weigh up reduced weight over the feel of the doll.

Why is your pricing different for Zelex SLE sex dolls compared to some overseas sites?

As of the 11th of April, 2026, Zelex released a statement changing how their SLE Series dolls were produced and distributed. They went from mass producing them preconfigured and ensuring retailers held stock of them, to making them made to order one by one like all other dolls on the market.

Zelex also announced a new minimum RRP of US$2399 for standard SLE dolls, or $2699 for the SLE dolls with implanted hair, which is our current price + GST.

Many of the large retailers break Zelex’s rules and ignore their minimum pricing. There’s not much anyone can do about this kind of behaviour, but we have to stick to the rules, even though others don’t.