Click and Collect

Many of our customers collect their orders from us, from our Auckland City premises.

You can call us

We have a local cellphone number to call. Please call 027 SEX DOLL (027 739 3655) if you wish to speak to a person about your questions.

Numbers like 027 SEX DOLL are only available by personally visiting a Spark Store and requesting it.

Having a phone number for customer support is absolutely essential for any trustworthy business, especially one where the customer is spending large amounts of money for something as important and personal as a synthetic companion.

There are many moving parts to ordering a custom made doll, and it can be a minefield for many new customers. No matter where you buy your doll, or who you buy her from, for your own safety, making sure that they are reachable by phone in the first instance is absolutely non negotiable! 

We take payment by local Bank Transfer 

New Zealand banks are extremely vigilant when it comes to opening commercial accounts for limited companies.

One of the conditions of having a company bank account here is that you are a company physically located here, and you must provide the bank proof.

We are New Zealand focussed – Not international

Everything about our business is New Zealand focussed, and we’ve spent years developing systems that make it easy and safe for customers to order dolls here.

New Zealand is a tiny marketplace, and we have our own rules about everything from importing laws to how GST and Duty are charged, and details of delivery services.

Our specialist local knowledge makes us the best logical choice in New Zealand for anyone purchasing a made to order sex doll.

We have some of the best protection for our valued clients out of any doll vendor in the world.

Many claim to have a “discreet company name” that will show up on clients’ statements – but then they state what that company name is on their Website, which defeats the purpose, since anyone looking at a bank or credit card statement could Google that name to reveal the sex doll Website.

Unlike other similar businesses, you can’t Google our company name or trading name and find any reference to dolls, or any adult product or service. Your purchase is completely discreet.

Your doll will arrive in a very plain cardboard box, with no logos on it. It’s heavy enough that even the delivery guy will think it’s a piece of furniture. We’ve asked them and they have no idea.

We also offer the option, if you’re in Auckland, of using Click and Collect, and picking up your doll once she arrives, so you don’t even need to see a third party delivery driver.

From time to time we do have some dolls in stock and ready to buy, however, most customers want their own personalised doll that is optimised for them.

The majority of dolls we sell are therefore bespoke dolls made to order.

For customers who want in stock, preconfigured dolls, we have the Zelex SLE Collection in stock with our supplier. They arrive around two weeks after ordering.

Generally speaking, it is not recommended to buy a TPE sex doll that is “in stock” from most places.

TPE dolls that are in stock must be stored hanging or standing, to prevent damage and flattening to the body (especially the buttocks), and many retailers who keep sex dolls in stock keep them boxed and lying down on their backs (and buttocks).

Some retailers overseas, such as Sex Doll Australia, sell out of their in stock dolls very quickly, so avoid these problems, but for other retailers, it’s not possible to verify how old the stock is, and how long they’ve been stored. 

TPE can also go “stale” if not oiled periodically, so an in stock TPE sex doll may have already started drying out, which may lead to premature damage and/or degradation.

It always pays to buy a freshly made TPE sex doll, if possible, so we recommend Made to Order.

Yes, we often give advice and that’s a big part of why we exist.

We’re in our seventh year now, so there’s a chance we’ve already come across the same questions you’re going to ask, from maintenance and modding, to repairs, to finding great sources for clothes.

We’re always a phone call or E-Mail away for any questions you may have, before, during or after the ordering process.

Once an order for a Bespoke Doll is placed, it goes into the production queue almost immediately. We therefore can’t cancel orders once they’re placed and in the production queue.

Because of the nature of the product, we also cannot take returns, however we are bound by the Consumer Guarantees Act. If there’s a serious manufacturing problem, we’ll do everything we can to make it right. 

If you purchase a stock item and want to change your mind, we will refund you if you let us know immediately. We can also cancel an order for a Bespoke Doll if you let us know within half an hour of ordering.

Keep in mind that if you paid by credit card for anything, there is a processing fee that we cannot refund, as Stripe keeps this. Payments by Bank Transfer are fully refundable for successful cancellations.

We do not buy or sell dolls purchased from other sellers, however we can give you advice on how to list your doll for sale on local platforms.

See above.

The exception is orders from The Doll House in the UK. If one of their New Zealand customers orders a doll from them that we don’t offer, we will, in most cases, assist with the New Zealand clearance. You must contact us before placing the order with them.

We can only take responsibility for orders that we are importing under our own Customs Client Code, as we have no way of knowing what’s inside the box if it’s not one of our orders.

The exception is orders from The Doll House in the UK. If one of their New Zealand customers orders a doll from them that we don’t offer, we will, in most cases, assist with the New Zealand clearance. You must contact us before placing the order with them.

We’ve spent a lot of time and effort to develop our know how for the New Zealand market, and this is our focus.

For Australian doll admirers, we’re very pleased to recommend Andrew from Sex Doll Australia.

Andrew is enthusiastic, highly knowledgeable and even has a large range of dolls ready for pick up or delivery at his Melbourne Show Room.

For our friends from the West Island, they’re the premium choice for your doll requirements, and they sell the exact same brands that we do. You cannot go wrong with Andrew.

We do not sell dolls that contain electrical wiring that runs through your doll, or that have electronic or electrical functions.

Most, if not all, sex dolls sold with any electronic functions do not have any legal certfication required by New Zealand law.

While you may be able to import a doll with these functions, it may be illegal for any retailer to sell them in New Zealand.

We do not sell any dolls with this functionality, to protect both ourselves and our customers, as well as to remain on the right side of the law.

This includes any AI functionality, such as the recently developed Metabox system used by various brands.

Be extremely wary of any adult retailer or sex doll retailer who sells sex dolls containing electrical wiring or electronic functions.

Most sex doll retailers around the world recycle the same promotional banners supplied to them by the doll manufacturers.

We get the same banners as everyone else, but we make our own, for aesthetic and compatability purposes.

We are 100% independent, and not affiliated with any other business called The Dollhouse or The Doll House. 

We used to have friendly relations with overseas sex doll retailers with this name, but, like others  have had to distance ourselves as they strayed towards ideology that is unacceptable in a modern society.

The Doll House escorts in Auckland is not affiliated with us, however if you are looking for human companionship, they do offer a premium service for that here.